Products purchased directly from Outland may be returned for a full refund if the product is returned in new, unused and clean condition, with all original packaging and components. Items must be received within 60 days from date of purchase. For products NOT purchased directly from Outland, return to the place of purchase following the retailer’s return policy. Outland reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued based on the original method of payment. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. If an exchange is desired, include payment information if necessary, as shipping will be charged to send the new product. Please note, the shipping timeline for your exchange will be determined by the product availability.
To return a product, please use the RMA feature in your account or follow these steps:
1. Email us at firstname.lastname@example.org or call us at (603) 676-6300 to obtain a return authorization number (RMA#).
2. Please make sure the item is in new condition and clean, with all the original packaging and components.
3. Pack the product in a sturdy cardboard box. Write the RA# on the outside of the box and include complete contact information, RA# and proof of purchase inside the box. Keep a copy for your own records.
4. Use a carrier that can provide tracking and insurance for your package. We are not responsible for lost or damaged packages. Ship to:
Outland Equipment Inc.
9 Remington Road
Mont Vernon, NH 03057